Make your business critical IT successful by genuine delivery - it’s all about culture and values

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In the life as a consultant it’s very natural to talk about delivery, because simply put that’s what you do for your clients. But I know many companies and organisations would gain a lot by focusing more on the topic.
Unfortunately delivery is often mistaken as something you do at the end of an initiative; when you turn in the report, delivery the codebase, delivery an architecture or deliver a project. But delivery is so much more.
Delivery is something you do every day. It’s how you walk and how you talk. It’s how you take control and responsibility over challenges and opportunities, and how you drive them to come forward. It’s about never delivering any surprises but always be on top of things and clearly bring to attention if things start to get out of tack and not seem to end up as expected.  Unfortunately delivery is not as easy as doing exactly what your boss, stakeholder or client say, but neither about not doing what they’re saying, of course. No it’s about really understanding what they actually mean and actually want and need. In many cases things are unknown or uncertain, and then you can’t just stop delivering waiting for better times. No you have to make good assumptions and draw the map. And then, redraw the map, over and over again as things change and the uncertain becomes more clear. That is true delivery.
As a genuine consultant, delivery in all is more about delivering a state or a feeling of trust and relieve.  For whatever the situation might be you want the client/key stakeholder to feel that you will do whatever it takes to make things work out, no surprises. That is trust, and that is true genuine delivery.

How do I get my organisation to "genuine delivery"?
It’s all about culture and values – educate, put the light on successes (and failures), put the lights on role models, work together for real (don’t just say it – do it), empower teams, empower individuals but fight individualism, celebrate successes, don’t ever get content – there’s always room to do things better.

In a couple of weeks, Feb 20th, I will run a seminar within the topic at the annual Netlight Edge Academy, academy.netlight.com, Netlight’s own technology and competence festival.

  Folllow me on twitter: mandus_engman

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